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Implementation Project Manager

Our Mission

With wasteful healthcare spending in the U.S. estimated at $935 billion, we take our role as a healthcare innovator very seriously. Simply put, Apervita is on a mission to change the face of healthcare. We intend to do this by continuously improving the value of healthcare delivery through performance, measurements and insights.

Recognized as the trusted source for performance measurement through our proprietary cloud-based rules engine, we address the complexities of an industry transitioning to accountable-based care arrangements. Serving one of the nation’s largest regulatory organizations, more than 1-in-2 U.S. hospitals and several nationally recognized health plans, Apervita conducts more than 10 billion value-based computations annually, providing vital insights that enable collaboration, build trust and advance value-centric care.

As we move into our next phase of growth, we’re looking for smart, passionate and fearless professionals to help us pursue our mission. We’ve earned the trust of our investors, including Optum Ventures, Baird Capital, Pritzker Group Venture Capital and Math Venture Partners, to further grow and scale our business in 2020. We’ve also been recognized as an industry leader by Gartner, CIOReview, Healthcare Tech Outlook, and Healthcare Informatics. Always in search of the next “first,” Apervita was recently named the first company to certify electronic clinical quality measures from the National Committee for Quality Assurance (NCQA) using our proprietary clinical quality language (CQL) ingestion engine. This is a huge step forward in healthcare quality innovation and an indication of where we’re headed. We’re clearly on the cusp of something big and bold and can’t wait to see what happens next.

The Role

The Implementation Project Manager will be a valued member of the Customer Success team and manage and lead customer technical implementation projects for Apervita products. This individual will be responsible for the overall performance and success of the project including, but not limited to, the day-to-day management of tasks within the program, deliverables, customer relationship management, customer and internal reporting, and escalation management. The Implementation Project Manager will partner closely with the Customer Success Manager as well as cross functionally with Product Management and other teams to ensure successful project delivery.

The Responsibilities

  • Lead customer technical implementation projects from kickoff to go-live, planning and managing resources to ensure that all projects meet or exceed customer expectations
  • Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOWs)
  • Partner cross-functionally with Customer Success, Sales, Product, and other internal teams to build and foster customer relationships and deliver according to establish project timelines and project governance
  • Provide timely and accurate status updates to customer and Apervita stakeholders throughout the project lifecycle, ensuring expectations are clearly set with customer and internal Apervita teams
  • Own and manage, including deliverables, facilitating customer meetings, project-related communications, and technical project escalations through to resolution
  • Maintain up-to-date knowledge of Apervita products and program and assist in the development and maintenance of project methodology aligned to Apervita product offering
  • Identify and socialize opportunities for Apervita products and services to meet additional customer requirements or needs
  • Lead or participate in special projects in coordination with Customer Success and other cross-functional team members as necessary

The Skills

  • BA/BS preferred in computer science, computer engineering or equivalent work experience
  • Significant project management or technology delivery management experience
  • Healthcare experience required with a preference for candidates with value-based contracting, quality measurement or healthcare interoperability knowledge and experience
  • Proven experience leading delivery of complex customer technical/SaaS implementation projects with cross-functional teams using traditional and agile project delivery methodologies
  • Excellent verbal and written communications skills; confidence and interpersonal skills needed to conduct effective executive presentations
  • Working knowledge of SaaS, SDLC, ETL, cloud or related technologies with the aptitude and the drive to learn new technologies
  • Technical, detail-oriented, excellent organizational skills, ability to analyze and synthesize data, and ability to prioritize demands and meet deadlines
  • Collaborative and able to thrive within a dynamic, fast-moving business
  • Startup experience is a plus
  • Post-COVID travel to customer sites 2–3 times per quarter may be required

Apervita Benefits

Health Insurance | Covers employee, spouse or domestic partner, and family (Blue Cross Blue Shield of IL Medical & Vision and Guardian Dental)*

PTO | Employees are encouraged to take the time that they need to maintain work-life balance

Sanity Days | Days to break away from the office to reset your mental well-being

Parental Leave/New Child Bonding | Twelve weeks of 100% paid leave (birth, adoption [excluding adoption through marriage] or foster care)*

Scheduled Company Holidays | New Year’s Eve & Day, Memorial Day, Juneteeth, Fourth of July, Labor Day, Thanksgiving Day & the day after, Christmas Eve & Day

401(k) Plan & Match | Employee and employer contributions are 100% vested; company match of 1.5% of eligible compensation, annually (subject to board approval)

Long-Term Disability (LTD), Short-Term Disability (STD) and Accidental Death & Dismemberment (AD&D) Insurance | Company funded

Flexible Spending Account (FSA) | Pre-tax employee contributions to help pay health expenses

Commuter Benefits | Company paid commuting expenses, up to $265/month

Work-From-Anywhere (WFA) | Apervita is a WFA company. We utilize today’s tools to keep teams coordinated, up-to-date and engaged. We balance working from anywhere, including our office locations, with getting the company and/or teams together for socializing and collaborating. We aim to maintain a number of physical company locations (including Chicago HQ) to offer meeting venues and provide space for those who choose to work in the office on a full- or part-time basis. Managers may occasionally request in-person meetings; these travel-related expenses are reimbursed by the company.

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